Our Commitment to Privacy

Privacy Policy

We are dedicated to safeguarding your privacy. This Privacy Policy outlines our practices regarding the collection, utilisation, and protection of any personal information provided by you while using this website. We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 Collection and Processing of Personal Information

 We may collect and process the following categories of personal data: - Name and contact details (including email address and telephone number) - Information submitted through contact forms or email inquiries - Technical data, such as IP address, browser type, and web pages accessed (for analytical purposes) We strictly collect only information that is necessary and pertinent to the objectives outlined in this policy. 

Use of Personal Information

 Your personal data may be employed for the following purposes: - Responding to inquiries and delivering requested services - Enhancing our website and overall user experience - Complying with legal or regulatory obligations We will not utilise your data for any purposes that are not consistent with those stated above.

Legal Bases for Processing Personal Data

In accordance with the UK GDPR, we rely on one or more of the following lawful bases for processing personal data: - Your consent - The performance of a contract or pre-contractual steps - Compliance with a legal obligation - Our legitimate interests, provided they do not infringe upon your rights

Data Sharing

 We do not sell or lease your personal information to third parties. However, we may share your data with trusted third parties who assist us in operating our website or delivering services, only when necessary and with appropriate safeguards in place (for instance, website hosting or IT support providers). 

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, accounting, or regulatory requirements. 

Your Rights

 Under UK data protection law, you are entitled to the following rights: - Access your personal data - Request correction or deletion of your data - Object to or restrict processing - Withdraw consent at any time - Lodge a complaint with the Information Commissioner’s Office (ICO) Further information is available at www.ico.org.uk. 

Security Measures

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, or misuse. 

Cookies Policy

 This website may utilise cookies to enhance functionality and analyse web traffic. For additional details, please refer to our Cookies Policy. 

Policy Updates

We may periodically update this Privacy Policy. Any modifications will be published on this page. 

Contact Information

 If you have any inquiries regarding this Privacy Policy or our handling of your data, please contact us at: 

Heat Pump Energy 

info@heatpumpenergy.co.uk 

When you subscribe to our newsletter, we collect your email address to send you updates and relevant information. We only send emails with your consent, and you can unsubscribe at any time using the link in each email. Your details are not shared with third parties other than our email service provider, and only for the purpose of sending our newsletters.